solotbaji Privacy Policy
Your personal information is completely safe with us. This policy clearly describes how solotbaji collects, uses, and protects your data.
This Privacy Policy ("Policy") applies to users of the solotbaji platform. When you use solotbaji's website or services, you agree to the terms of this Policy. Please read this Policy carefully. If you have any questions, contact our support team.
1. What Information We Collect
When you use the solotbaji platform, we may collect various types of information. This information helps us provide you with the best service and keep your account secure.
1.1 Information You Provide Directly
Information you provide during registration and account management:
- Full name and date of birth (for age verification — only those aged 21 or above may register)
- Email address and mobile number
- Password (stored in encrypted form — never readable in plain text)
- Payment information: bKash, Nagad, Rocket, Upay or bank account number (for processing transactions)
- National ID card or passport details for identity verification (where required)
1.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type (mobile, tablet, desktop)
- Browser type and operating system
- Pages visited, session duration, and click data
- Data collected from cookies and similar tracking technologies
- Transaction history and information related to gaming activity
2. How We Use Your Information
solotbaji uses your personal information only for legitimate purposes and for the following reasons:
- Account Management: To create, verify, and keep your account secure.
- Transaction Processing: To complete deposits, withdrawals, and bonus distribution.
- Identity Verification: For age confirmation and fraud prevention.
- Customer Service: To resolve your questions and complaints.
- Platform Improvement: To analyse data in order to improve the quality of our services.
- Legal Obligations: To comply with applicable laws and regulations.
- Security: To detect suspicious activity and ensure the security of the platform.
- Communications: To send important updates, security alerts, and account notifications.
We do not sell or rent your information for advertising or third-party marketing purposes. solotbaji gives your privacy the highest priority.
3. Information Disclosure and Sharing
In certain circumstances, solotbaji may share your information with third parties. However, this is always done in a limited and controlled manner:
3.1 Service Providers
We work with trusted third-party service providers who assist in operating our platform. This includes payment gateways, data storage services, and technology partners. These providers operate under strict confidentiality agreements.
3.2 Legal Requirements
We may be legally required to disclose your information in the following cases:
- In response to a court order or a valid government request
- For anti-money laundering (AML) and fraud investigations
- To protect the rights and safety of ourselves or other users
3.3 Business Transfers
In the event of a company merger or acquisition, your data may be transferred, but the protections in this Policy will continue to apply and you will be notified in advance.
4. Cookies and Tracking Technologies
The solotbaji website uses cookies and similar technologies. Cookies are small text files stored in your browser.
| Cookie Type | Purpose | Validity |
|---|---|---|
| Essential Cookies | Maintaining login sessions, ensuring security | Deleted when session ends |
| Functional Cookies | Remembering your preferences, language settings | Up to 30 days |
| Analytics Cookies | Analysing visit statistics and user behaviour | Up to 90 days |
| Security Cookies | Fraud detection and account protection | Up to 1 year |
You can control cookies by changing your browser settings. Keep in mind that disabling essential cookies may prevent some features of the platform from working properly.
5. Data Security Measures
To ensure the protection of your information, solotbaji follows industry-standard security technologies and practices.
5.1 Technical Protection
- SSL Encryption: All data transfers are protected through 256-bit SSL/TLS encryption.
- Password Hashing: Your password is stored using industry-standard hashing algorithms.
- Firewall Protection: Advanced firewalls and intrusion detection systems are active.
- Secure Servers: Our servers are operated in secure data centres.
- Two-Factor Authentication: Additional verification processes for high-risk activities.
5.2 Organisational Protection
- Regular staff training on information security.
- Access to information controlled on a need-to-know basis.
- Regular security audits and vulnerability assessments.
- A rapid response plan in the event of a data breach.
6. Data Retention Period
solotbaji retains your information for as long as necessary. The retention period depends on the following:
- Active Account: All information is retained for as long as the account remains active.
- After Account Closure: Transaction records are retained for a specified period due to legal obligations.
- Anti-Money Laundering: Certain information is retained for an extended period in accordance with AML regulations.
- Dispute Resolution: Where a legal dispute exists, the relevant information is retained until it is resolved.
Once the required period has ended, or upon your valid request, we will securely delete or anonymise your personal information.
7. Your Rights and Controls
As a solotbaji user, you have the following rights over your own information:
7.1 Right to Access
You may ask us at any time what information we hold about you. We will provide the information within 30 business days.
7.2 Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request a correction. You can update many details yourself directly in your account settings.
7.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.
7.4 Data Portability
You may request your data in a common, machine-readable format.
7.5 Right to Object to Processing
You may object to certain types of data processing, particularly in relation to marketing communications.
8. Protection of Minors
solotbaji strictly prohibits account registration by anyone under the age of 21. We never intentionally collect personal information from minors.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.
If a parent suspects that their minor child has registered on our platform, please contact us immediately.
9. Third-Party Services
Our platform is connected to various third-party service providers, such as game developers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others) and payment processors (bKash, Nagad, Rocket, Upay).
These third-party services have their own privacy policies. solotbaji is not responsible for the privacy practices of these external services. However, we only work with trusted and recognised partners.
10. Policy Changes and Updates
solotbaji may update this Privacy Policy from time to time. For any significant changes, we will:
- Post a clear notice on the website.
- Update the "Last Updated" date at the top of the Policy.
- Send a notification to your registered email for important changes.
Continued use of the platform after changes have been made will be considered as your agreement to the updated Policy. We recommend that you review this Policy regularly.
Get in Touch
Privacy Contact
If you have any questions, concerns, or requests about this Privacy Policy, or if you wish to exercise your rights over your information, contact us through the following: